A Helpdesk for your Membership Site!
Give your members what they want –
an easy way to communicate with you and your team,
and quick resolution to their problems.
"If they are happy, they will stay!"
Co-Founder: DigitalAccessPass.com
Creator: SmartPayCart.com
Success of your business depends on the happiness of your customers.
There's no better measuring stick than that! "If they are happy, they'll stay"!
Communication is key when it comes to customer relationship management.
So make it easy for your customers to communicate with you and your team!
DAPTicket will allow to create a seamless helpdesk experience for your members!
When members login to your membership site, DAPTicket will automatically
create an account for them and log them in to the helpdesk system, and even keep their membership password in sync with their helpdesk password.
Stay up-to-date on your help desk stats like opened, assigned, overdue,
closed, reopened, deleted, service time & response time.
Your members can quickly open new tickets, view and track progress under their
membership account, and easily communicate with you and your team!
Give your members what they want – an easy way to communicate with you and your team,
and quick resolution to their problems.
DAPTicket (an extension to OSTicket) comes packed with more features and tools than
most of the expensive support ticket systems on the market.
DAPTicket is an extension to one of World's most powerful ticketing system - OSTicket!
Watch video to how it works!
Main Benefits of DAPTicket
1
Dashboard Reports
Stay up-to-date on your help desk stats like opened, assigned, overdue, closed, reopened, deleted, service time & response time. The reports are broken down by department, help topic, and agent, for the selected date range.
2
Single sign-on (SSO) experience
Logged-in members can navigate to the helpdesk page to open new tickets, check status of their tickets, view all tickets opened by them and all details are auto-ppopulated for them on the ticket page. No need to enter name/email etc!
3
Restrict Access
Setup rules to allow or restrict access to helpdesk.
1) users with active access to selected products.
2) allow access to all members.
3) allow access to all (non-members and members).
4) Allow access to users with active access to any product.
4
Ticket Filters
Setup filtering rules to automatically route incoming tickets to the right department, agents, as well as trigger actions. Rule criteria of filter can include any custom field added to the forms as well as user data.
5
Dashboard Reports
Stay up-to-date on your help desk stats like opened, assigned, overdue, closed, reopened, deleted, service time & response time. The reports are broken down department, help topic, and agent, for the selected date range.
7
Single sign-on (SSO) experience
Logged-in members can navigate to the helpdesk page to open new tickets, check status of their tickets, view all tickets opened by them and all details are auto-ppopulated for them on the ticket page. No need to enter name/email etc!
6
Restrict Access
Setup rules to allow or restrict access to helpdesk.
1) users with active access to selected products.
2) allow access to all members.
3) allow access to all (non-members and members).
4) Allow access to users with active access to any product.
8
Ticket Filters
Setup filtering rules to automatically route incoming tickets to the right department, agents, as well as trigger actions. Rule criteria of filter can include any custom field added to the forms as well as user data.
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Signature
Anna Smith / Yoga Trainer
What is DAP Ticket?
DAPTicket is an extension for osTicket.
osTicket is one of the World’s Most Popular Customer Support Software. osTicket’s core features not only rival, but also exceed most high-priced help desk solutions.
You can create multiple agents and departments. You can also create multiple help topics and assign each topic to the right department. And you can configure OSTicket to automatically route the tickets to the right department, based on the help topic.
Users can select a help topic, enter issue details and submit the form. You can also add custom fields to the form to collect additional data from the users (for each help topic), for quicker resolution of the problem.
DAPTicket uses osTicket for the core helpdesk functionality and extends it to provide a seamless, single sign-on experience for members. When your members login to your DAP-powered membership site, DAPTicket will automatically create a helpdesk account for the users and log them in to the support desk, providing an easy way for your members to reach out to you and your team when they need help. They don't have to fill out name, email etc to open a ticket. DAPTicket auto-populates it for them.
DAPTicket will also allow you to control access to the ticketing system. You can allow access to all members or allow access only if members have access to certain products. You can redirect users that do not meet the criteria, to your sales page or opt-in page. Together, DAPTicket & OSticket create a unique experience helpdesk for your members.
DAPTicket includes osTicket so you don't have to download osTicket separately.
Why Choose DAP Ticket?
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Automatic Reply
An automatic reply is sent when a new ticket is opened or a message is received. The contents of the message is fully customizable.
These messages can be customized for each department as well as for each help topic. You can also personalize the email using placeholder variables such as %{ticket.name.first}which will pull the user’s first name in the auto response.
Unlimited Agents & Departments
DAPTicket uses OSTicket as the ticketing system. It supports, unlimited agents, unlimited departments, unlimited number of tickets, ability to create canned responses and you can configure DAP Ticket to automatically assign tickets to different agents/departments.
Customize Ticket Forms
You can customize the help desk to suit your needs. You can create custom forms. You can collect data from your users that will help you get straight to the issue and address it quickly. You can add custom list of fields to each help topic.
You can assign different forms to different helpdesk topcis to gather additional or particular information for each request type.
Help Topics
Create help topics and assign to the right department. This way each tickets can be routed to the right department
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Main Benefits of DAPTicket
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