PayPal Failed  Payment: Email Templates


Do you sell recurring memberships using PayPal, Stripe or Authnet? Are you tired of dealing with failed payments, card expirations and losing customers due to involuntary churn? 

If yes, the good news is... 

As long as you use DigitalAccessPass.com and SmartPayCart.com to manage your subscriptions, you'll be able to fully manage failed payment and automate failed payment notifications so your users can take action before their subscripion gets cancelled and they lose access to your product or service.

Here are a few sample email templates for different types of failed payment messages from PayPal. You can automate failed payment notification in DAP Settings page >> Notifications tab.

Sample Email Templates for Paypal Failed Payments

1.

Payment Failed

Subject:

Action Required: We couldn't process your Payment!

Body:

Hi %%FIRST_NAME%%,

Thanks for using our product! Unfortunately your most recent subscription payment did not go through successfully. Please login to your PayPal account and make sure you've sufficient funds so when PayPal reattempts in 3 days, it'll go through successfully and won't result in any disruption in your service.

Thanks,


2.

Payment Skipped

Subject:

Action Required: Payment Skipped!

Body:

Hi %%FIRST_NAME%%,

Thanks for using our product! Unfortunately your most recent subscription payment did not go through successfully. Please login to your PayPal account and make sure you've sufficient funds so when PayPal reattempts in a few days, it'll go through successfully and won't result in any disruption in your service.

Thanks,


3

Subscription Suspended

Subject:

URGENT: Your Subscription is Suspended!

Body:

Hi %%FIRST_NAME%%,

​We just got a notification from Paypal that your subscription was suspended for %%PRODUCT_NAME%%. Please log in to your Paypal account and update it so that there are sufficient funds in there when Paypal tries to charge your account again next time. Please do this asap to avoid any disruption in your service. PayPal will attempt to charge again in a few days and if it goes through successfully, your subscription won't be cancelled.

Thanks,


3

Subscription Expired

Subject:

URGENT: Your Subscription has Expired!

Body:

Hi %%FIRST_NAME%%,

We just got a notification from Paypal that your subscription has expired for %%PRODUCT_NAME%%. If this was not intentional, please re-subscribe here:


[ENTER URL]


Please do this asap to avoid any disruption in your service. ​

Thanks,


5

Subscription Cancelled

Subject:

URGENT: Your Subscription is Cancelled!

Body:

Hi %%FIRST_NAME%%,

We just got a notification from Paypal that your subscription has been cancelled for %%PRODUCT_NAME%%. If it was mistakenly cancelled, then please sign up for a new subscription here:


ENTER URL HERE


Please do this asap to avoid any disruption in your service.

Thanks,


Watch the video below to see step-by-step how you can automate failed payment notifications using DAP! I've also released a new episode of my podcast - Membership Site Lab, and the topic of this week's episode is, "How to Minimize Failed Payments with PayPal, Stripe & Authnet"!

A must listen if you want to reduce churn caused by failed payments!


Involuntary churn does not just impact your revenue, it negatively impacts your relationship with the customer as well because they lose access to the product or service they are actively using without even realizing that their payment failed or their subscription was suspended or terminated.

Take a listen to this episode to learn how you can automate failed payment management that will allow you to minimize the friction customers may encounter during subscription renewals and will help drive down involuntary churn.

 

Look for "Membership Site Lab" (3 words) in your podcast app and subscribe!

Watch Video To See How To minimize the friction customers may encounter during subscription renewals and Steps you can take to drive down involuntary churn!


Welcome to Membership Site Lab -  Episode #33!

Be sure to listen to this episode using the player below.

111517
MembershipSiteLab: Actionable Tips & Advice on How To Build & Grow your Membership Site! by Veena Prashanth How to Minimize Failed Payments with PayPal, Stripe & Authnet – Episode #33! 111517
00:00:00 00:00:00


Be sure to watch this video to see what makes SmartPayCart.com (SPC) different from all other shopping cart plugins or platforms that you may have used before or using currently!

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